Shipping policy

Shipping Policy

Effective Date: [Insert Date]

At HeyGirlSA, we are committed to delivering your order as quickly and safely as possible.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Shipping Locations

We currently ship to physical addresses throughout South Africa.

Unfortunately, we do not deliver to P.O. Boxes.

2. Courier Partner

All orders are shipped via Aramex Store-to-Door.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where applicable.

3. Order Processing

Orders are processed Monday to Friday, excluding weekends and public holidays.

Once payment has been successfully received and verified, your order will be prepared for dispatch.

Processing times may vary during peak periods, promotional events or public holidays.

4. Delivery Timeframes

Estimated delivery time is 8–11 business days from the date your order is dispatched.

Business days exclude Saturdays, Sundays and South African public holidays.

Delivery timeframes are estimates only and are not guaranteed.

5. Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including but not limited to:

  • Courier delays
  • Severe weather conditions
  • Public holidays
  • High parcel volumes
  • Industrial action or strikes
  • Load shedding
  • Road closures
  • Civil unrest
  • Natural disasters
  • Incorrect delivery information supplied by the customer
  • Other unforeseen operational delays

HeyGirlSA shall not be liable for any delays caused by third-party courier services or events beyond our reasonable control.

Nothing in this clause limits any rights you may have under applicable South African consumer protection laws.

6. Shipping Fees

Shipping costs will be displayed during checkout before payment is completed.

Shipping fees are non-refundable once an order has been dispatched, except where required by applicable law.

7. Delivery Address

Customers are responsible for providing complete and accurate delivery information when placing an order.

If incorrect or incomplete delivery information is provided:

  • Delivery delays may occur.
  • Additional courier charges may apply.
  • The customer will be responsible for any re-delivery fees charged by the courier.

HeyGirlSA will not be responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.

8. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email where available.

Customers are responsible for monitoring the tracking information provided and ensuring that someone is available to receive the parcel at the delivery address.

9. Failed Deliveries

If delivery cannot be completed because:

  • No one is available to accept delivery;
  • The delivery address is incorrect;
  • The parcel is refused without lawful reason; or
  • The courier is unable to gain access to the property,

the parcel may be returned to HeyGirlSA.

Any additional delivery costs incurred to resend the parcel will be the responsibility of the customer.

10. Lost or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us as soon as possible.

We will investigate the matter with Aramex Store-to-Door and keep you informed throughout the process.

If a parcel is confirmed by the courier to have been lost in transit, HeyGirlSA will provide an appropriate remedy in accordance with applicable South African law.

11. Risk and Ownership

Risk in the products passes to you once the parcel has been delivered to the delivery address provided in your order.

Ownership of the products remains with HeyGirlSA until full payment has been received.

12. Contact Us

If you have any questions regarding your delivery, please contact us:

HeyGirlSA

📧 Email: support@heygirlsa.co.za

🌐 Website: www.heygirlsa.co.za

 

 

Please inspect your parcel immediately upon delivery. If your order arrives damaged or incorrect, you must notify us within 24 hours of delivery by emailing support@heygirlsa.co.za with your order number, a detailed description of the issue and clear photographs of the product and packaging, as outlined in our Refund, Returns & Replacements Policy.